Please visit our Return Center HERE
You will have 14 days from delivery date to return eligible merchandise. We only offer STORE CREDIT for all orders + no restocking fees! Store credit will not include the amount paid for shipping.
Conditions: To be eligible for an online credit, all merchandise must have no sign of being worn, must be unwashed, undamaged, stain free, makeup free, smoke free and deodorant free, with the tags still attached. Bodysuits are all FINAL SALE.
FINAL SALE & FLASH SALES are not eligible for Returns or Exchanges.
COMMON RETURN QUESTIONS
HOW DO I INITIATE A RETURN?
To initiate a return, please visit our Returns Center! Enter your email; zip or phone number. Once there, please select the eligible items you would like to Return. Once you complete the Returns process, you will receive a confirmation email stating that your return request has been submitted. You will receive another email with further instructions once we review your request.
HOW DO I RECEIVE MY STORE CREDIT?
Damaged items must be reported within 3 days of receiving merchandise or it will not be eligible for a return.
Once your return is received and inspected, we will send you an email to notify you that we have received your item(s).
Please allow up to 7 days for your return credit to be processed.
Final Sale Items:
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All items purchased at a discounted/sale price, are all FINAL SALE and is not eligible for return.
Return Shipping
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All items being returned need to be shipped on or before the 7th day after receiving your package.
- Merchandise must be shipped in a well maintained box or envelope to prevent damage.
- Please include your invoice when returning the merchandise, along with your reason for returning.
- To return your item(s), you should mail it to:
Ycinah House of Threads
P.O. Box 72269 Thorndale, PA 19372
- We recommend using a trackable shipping service or purchase shipping insurance, when shipping your merchandise back.
* Please note that you will be responsible for paying your own shipping costs for returning item(s).
